We all know people who are in full control of their emotions.  They’re calm in a crisis, and they make decisions sensitively, however stressful the situation.  We also know people who can read the emotions of others and they in turn can, understand what to say to make people feel better, and know how to inspire them to take action to move things forward for themselves or other initiatives that are presented. People like this have high emotional intelligence (or EI).  They have strong relationships, and they manage difficult situations calmly and effectively.  They’re also like to be resilient in the face of adversity.


Emotional Intelligence (EQ/EI) is our ability to recognise, understand, and regulate our emotions.  It helps to break it down into four main categories when trying to understand it.  The four main sets of skills are self-awareness, self-management, social awareness, and relationship management.


Participants are taken through a rigorous process where they present the principles back as part of their development and, have to deliver a session as part of their training and certification upskill.     Tools and resources are shared to empower and motivate individuals to present using different styles that can be used within any form of development or presentation arena.

Target Audience: This certification programme is aimed at anyone who has a keen interest in understanding the practices and principles of Emotional Intelligence and specifically, those individuals who are educators, trainers, facilitators, speakers and HR professionals.  The practices and principles of Emotional Intelligence along with the EISAP 2.0 model will enable participants to develop others within their organisations or as part of their own business offerings.  Our goal is to support participants on how they can develop their knowledge and understanding so they can support those they have a duty of care towards.

Learning Outcomes:

  • Present with style and give effective feedback

  • Define what Emotional Intelligence (EI) is and its importance

  • Define the components of the EISAP2.0 Model

  • Explore the process in administering the EISAP2.0 assessment

  • Successfully deliver a session on Emotional Intelligence covering all components of the EISAP2.0 Model

Duration:  3 Days - ​delivered virtually


Dates:  18th - 20th May 2022

            7th - 9th September 2022

Also available as an in-house programme - socially distanced. Contact us for more details

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What an amazing journey. Thank you Jacqueline A. Hinds for being a great trainer. What I have learnt will further enhance my skills which will enable me to Develop a great portfolio to offer my clients.  
I highly recommend this training for individuals or groups.

Dianne Greyson, Director, Equilibrium Mediation Consulting Ltd

After too many experiences of losing the will to live somewhere early in the second day of most short courses, this 3-day certification programme was by far one of the best courses I've ever been on.  It was lively, challenging and engaging at all times, provoking a lot of rethinking on  my approach to many things.  A highly recommended programme to attend.

David Truswell, Director, Somefreshthinking Ltd 

The course exceeded far more than I expected. It was a gift that kept giving through the creation of a safe learning environment, engaging cohort, group breakout sessions. Jacqueline is a master trainer of the highest quality. I highly recommend this programme, it will be a great investment of your time and money.

Mfakazi Ndebele, Director, Thinkit Coaching & Consulting Ltd.